FREQUENTLY ASKED QUESTIONS

Below you will find a variety of questions and answers commonly asked. Click on a question that best suits your concerns before contacting us direct. If you can’t find what you are looking for, please contact us. Thanks
HOW CAN I CONTACT YOU?

Please feel free to contact us and CLICK HERE.
How long will it take for my order to arrive? Do you offer expedited shipping?

SHIPPING POLICY

We currently ship within the United States only. We are working on international, so check back.

Processing
Orders are processed Monday through Friday, excluding holidays. We do our best to ship the same day you order. Orders placed over a weekend or on a holiday go out the next business day.

Business days
Business days do not include Saturdays, Sundays or holidays. Transit time starts once the package is with the carrier, and the day your order ships does not count as a transit day.

Expedited shipping
Any expedited options available to your address are shown at checkout with live rates and delivery estimates.

P.O. Boxes
Orders going to a P.O. Box ship via USPS.

Military addresses
We can ship to APO and FPO addresses via USPS. Enter the APO or FPO in the city field and pick the matching Armed Forces option in the state field.

Need something faster, or have a delivery situation that does not fit the above? Get in touch and we will do what we can.
How do I tracking my order?

Once your order ships, you’ll receive an email with tracking details. You can also view your order status anytime through your account.

If you need additional help, please feel free to contact us.
Is the site secure?

YES. We use one of the leading companies that certifies websites as secure. You can see the site is secure by the small lock icon next to the URL address in your web browser.
Why does my credit card show that the charge went through, when it rejected my card at checkout (or I received a call from Bahama Detailing that it was rejected)?

We use a leading credit card processor and require address verification (AVS). If the address entered on the order does not exactly match the billing address on file with your card, the charge is rejected. The frustrating part is that the rejected attempt is still logged temporarily by your card issuer, and it can take one to four days for it to drop off. Each retry logs its own temporary authorisation the same way.

This is a general limitation of automated online card processing rather than anything specific to us. If it happens, contact us and Bahama Detailing can notify the card company directly so the pending charges clear straight away.
Do you provide a warranty?

Bahama Detailing is committed to our customers’ satisfaction. We will make every effort to provide quality products. Products found to be defective will be replaced, and shipping costs will be reimbursed promptly. Please see our Terms and Conditions page for more details.
Do you have a retail locations?

Currently our website ONLY. We are working on our retail growth. Please check back as we constantly update the websites info.

If you'd like to have it available at your favorite local detailing retail shop, please have them contact us about carrying our Bahama Detailing Products!
What is your policy regarding the usage of images or other content on your website?

All of the Bahama Detailing site content is protected by international copyright laws. For editorial purposes, Bahama Detailing grants permission for publication and usage of images and other graphics as long as they are accompanied by a photo credit which consists of a hyperlink back to our website AND includes the text: "Photo Courtesy of www.bahamadetailing.com". For more information, please refer to our Copyright statements on our Terms and Conditions page.